All credit cards are assigned to your account automatically and are used to pay for parts ordered through Vortex. It is the sole responsibility of the card holder to update all new card information, failure to do so may cause a delay in order processing. All card numbers are kept protected to ensure the privacy of the card holder. You may be required to supply only the last four digits of the card at the time of purchase. Orders that cannot be paid in full using the card on file due to insufficient funds, incorrect information, etc. may be delayed until payment is received. Vortex will make every attempt to contact the responsible party to collect payment.

It is prohibited to advertise Vortex products at more than 15% below the current Vortex suggested retail price. This includes price changes when added to cart or checkout. Price lists are mailed on an annual basis, after dealer approval and upon request. It is the responsibility of the dealer to maintain current pricing.

Anyone found in violation of this pricing policy will be notified to make required changes. The required changes will contain a compliance date. If the required changes are not made prior to the compliance date, the violating party will have their account placed on hold. No order will be processed until required changes are completed.

If anyone previously warned changes prices back after compliance, they will be given a final warning. If there is another violation, permanent termination may occur. Vortex will notify all distributors of terminated dealers.

To ensure that all distributors and dealers are working to protect the value of the Vortex product line, we request that any customers, dealers, distributors, forward any violating advertisements to our sales department.

Vortex reserves the right to refuse any applicant under which circumstances the applicant doesn't qualify as a motorcycle only business. All customers will be on COD terms or company credit card. Vortex will discontinue selling its products to any dealer who advertises prices on Vortex product below 15% off m.s.r.p. by clicking yes here you have agreed to be a person of good standing to represent the above named dealership and that you have entered into an agreement with Vortex. Dealer agrees to pay for all invoiced items received. Only dealerships with a public showroom / store front will be accepted. Please call if you are online business only for referral to other Vortex distributors.

By agreeing to this section you authorize Vortex to retain the above mentioned card information, or any card supplied to Vortex from a representative of above name dealership; on file and to be used for all future orders as payment

All purchase over the internet must be paid with a credit card. All orders that do not process due to payment or quantities on hand will be held until payment is made or the order can be filled, all others will be processed and go out on the respected day and arrive using DHL, UPS, USPS, or FedEx from Utah.

All products manufactured by Vortex are guaranteed against defects in material and workmanship. Defective products will be replaced or credit given at our option. Vortex makes no other warranty of any kind, expressed or implied. Vortex will not be held liable for any loss or damages incidental, direct or consequential from the use of, or inability to use, Vortex products. Use other than specified voids warranty. Any alterations to products or product mounting areas, also voids warranty. Non-Vortex products are guaranteed in accordance with the manufacturer's own terms of warranty.

Vortex products purchased directly from Vortex will be accepted for return provided a return authorization is obtained within 10 days of receipt of order. Please call our Sales Department at 800-440-3559 to receive a return authorization. No freight or restocking fee will be charged on returned goods found defective or not as ordered. Custom made sprockets will be accepted for return with the following fees: 428/420 Chain size - $22, 520, 525, 530 Chain size - 54 teeth and below: $25, 520, 525, 530 Chain size - 55 teeth and above: $42 - All other returnable items due to customer error will be charged a 20% restocking fee. Mark the return authorization number prominently on outside of package and send ground freight prepaid to: VortexEK 175 N Apollo Rd Suite 500, SLC, UT 84116

Vortex Sales Department hours are 9:00am – 5:00pm MST. We make every attempt to same day ship all orders received during these hours. We DO NOT guarantee shipping and/or delivery dates on ground shipments. We WILL guarantee shipping dates on air shipments. If Vortex does not meet the air shipping date we will refund the shipping charges. If the freight carrier does not meet air ship delivery date Vortex will contact carrier and will request a refund. If the customer used their own freight account it will be up to the customer to seek a refund from freight carrier for delivery mishaps.

Motorcycle riding and racing is an inherently dangerous activity and mishaps in competition or otherwise can result in injury or death. Each participant in competition or otherwise must assume the responsibility to assess safety aspects of facilities, conditions and equipment, and must assume all risks of competition or otherwise.

We believe the contents and specifications of our catalog are correct. We assume no liability for any errors in listings, specifications, part numbers, prices or model applications. We reserve the right to change specifications, product descriptions, product quality, pricing and application at any time without notice and without further obligation. The reproduction of any material from our catalogs is forbidden without our written approval.