Terms & Conditions

Dealer Accounts
We sell only to legitimate businesses in our industry serving the public. We reserve the right to refuse to sell to any account not meeting our requirements.

We reserve the right to increase prices between catalog printings.

Vortex Sales Department hours are 9:00am – 6:00pm EST. We make every attempt to same day ship all orders received during these hours. We DO NOT guarantee shipping and/or delivery dates on ground shipments. We WILL guarantee shipping dates on air shipments. If Vortex does not meet the air shipping date we will refund the shipping charges. If the freight carrier does not meet air ship delivery date Vortex will contact carrier and will request a refund. If the customer used their own freight account it will be up to the customer to seek a refund from freight carrier for delivery mishaps.

Minimum Order
We add a $5.00 service charge to any order under $10.00 (not including freight charge).

We accept Visa, Master card, Discover, and American Express. Dealer accounts are eligible for COD (company check only). All returned checks and refused shipments will result in a $25.00 processing charge. A returned check may result in COD eligibility being canceled.

Merchandise Returns
Vortex products purchased directly from Vortex will be accepted for return provided a return authorization is obtained within 10 days after receipt of order. Please call our Sales Department at 800-440-3559 to receive a return
authorization. No freight or restocking fee will be charged on returned goods found defective or not as ordered.
Custom made sprockets will be accepted for return with the following fees:

428/420 Chain size - $22,
520, 525, 530 Chain size - 54 teeth and below: $25
520, 525, 530 Chain size - 55 teeth and above: $42

All other returnable items due to customer error will be charged a 20% restocking fee. Mark the return authorization number prominently on outside of package and send ground freight prepaid to: Vortex, 175 N. Apollo Road, Suite 500, Salt Lake City, UT 84116

All products manufactured by Vortex are guaranteed against defects in material and workmanship. Defective products will be replaced or credit given at our option. Vortex makes no other warranty of any kind, expressed or implied. Vortex will not be held liable for any loss or damages incidental, direct or consequential from the use of, or inability to use, Vortex products. Use other than specified voids warranty. Any alterations to products or product mounting areas, also voids warranty. Non-Vortex products are guaranteed in accordance with the manufacturer’s own terms of warranty.
All parts should be installed by a certified technician.

Catalog Contents
We believe the contents and specifications of our catalog are correct. We assume no liability for any errors in listings, specifications, part numbers, prices or model applications. We reserve the right to change specifications, product descriptions, product quality, pricing and application at any time without notice and without further obligation. The reproduction of any material from our catalogs is forbidden without our written approval.